POSITION: Case Manager
DESIGNATION: Non-Exempt, Union

1. Bachelor’s degree in Social Work, Human Services, Nursing or related field.

2. Minimum of three years experience in human services field, preferably working with elders. Must have a basic knowledge of gerontological issues. Previous experience with case management preferred.

1. Effective verbal and written communication skills. Ability to do timely, legible case file documentation.

2. Excellent skills in observation, assessment and problem-solving.

3. Strong organizational, time management and priority settings skills. Ability to handle diverse responsibilities and work independently.

4. Good interpersonal skills, including the ability to work on an interdisciplinary team. Customer relations skills for working with referral sources, clients, families and vendors.

5. Effective advocacy skills, including basic knowledge of community resources and programs and the ability to empower elders in improving their quality of life.

6. Ability to work with clients and coworkers in urban, multi-ethnic and multi-racial neighborhoods.

7. Flexibility to accept changing priorities.

8. Computer knowledge and basic word processing skills.

1. Conduct comprehensive needs assessment for elders to determine eligibility for CBES services. Conduct initial and periodic re-assessments within required time frames of elders’ physical, social, emotional and environmental status to determine needs.

2. Complete all home visits and paperwork within Program Guidelines, State Regulations and Agency Policy.

3. Maintain a caseload of clients including Home Care, Respite, MCIH, CCIES, HHI and ECOP.

4. In interdisciplinary consultation with Team Leader, Registered Nurse, and (where appropriate) Case Management Team, develop a comprehensive service plan utilizing resources from the Home Care program, existing community services, and other formal and informal supports.

5. Implement service plan through contact and coordination with support persons, resources, and home care provider agencies.

6. Provide Information and Referral Services when needed. Refer elders to other appropriate programs, including Medicaid Waiver, Respite, Managed Care in Housing, GAFC or other available and appropriate resources.

7. Complete and maintain accurate, legible, up-to-date case records, including comprehensive computerized case record and database, according to established procedures and time frames.

Oscar Wong
Employment Specialist
Asian American Civic Association
87 Tyler Street, 5th floor
Boston, MA 02111
tel. (617) 426 9492, ext. 209
fax. (617) 482-2316